If you continue to hit a road block with a rep, as for a supervisor, if you still continue to hit a road block, ask for another supervisor or their superior.
#SCOPELY TWD RTS FORUM FULL#
You need to keep explaining why you feel you are entitled, explain all issues in full to each person you speak to, and not accept the answer no which they are required to give.
It is possible to get refunds for as far back as you feel you are entitled but it will take a little more work. When speaking to an employee of Apple that wishes to remain anonymous, I was informed that receiving a successful refund is fairly simple if it is within the first 90 days. Note: You can only report problems on items you purchased within the last 90 days. Since the last article and the massive surge of refunds, Scopely staff "Johnny Foxtrot" has commented on the Scopely forums that the in-game support was incorrect in their explanation that there are no increased odds, but in the process of his statement he changed the story from what they had said previously, even before the "incorrect information" was sent out from in-game support.